新加坡內政部兼社會及家庭發展部政務部長孫雪玲及高級政務次長蔡瑞隆答覆議員黃玲玲關於嬰兒看護服務和家庭導師的問題。
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以下內容為新加坡眼根據國會英文資料翻譯整理：
黃玲玲女士：謝謝主席。我只想澄清兩個問題，一個是孫雪玲部長的問題，另一個是高級政務次長蔡瑞隆的問題。關於嬰兒託兒服務試點，孫雪玲部長能否詳細介紹一下試點將在新加坡哪個地區實施？年輕父母可以預期的費用是多少？補貼是否與目前持證中心的嬰兒保育服務相同？此外，如果不是在試點中心進行，如何檢查質量和安全標準？
對於高級政務次官蔡瑞隆來說，問題是關於提升版社區聯繫站計劃的家庭輔導員。我認為推出這一舉措是一個非常好的想法，我想更多地了解家庭輔導員的資格、培訓和經驗，以及會有哪些支持，因為我知道，他們中的很多人都在處理家庭中非常複雜的問題。特別是如果每個家庭輔導員的工作量達到25至35個家庭，我們該如何幫助他們？
主席：孫部長。
孫雪玲女士：我感謝這位議員的提問。首先，這是一個全國性的試點，因此我們沒有具體說明地點在哪裡。我們目前正在與運營商探討，這取決於哪些運營商認為這是一個可行的商業模式，運營商也可能有自己的地理重點區域。因此，新加坡社會及家庭發展部並沒有刻意規定試點地點。但是，根據有興趣與新加坡社會及家庭發展部合作的運營商情況來看，我們可能會先在某些地方開始，會根據運營商的情況來決定。
在收費方面，我曾與大家分享，我們的目標是使家長在託兒服務方面的開支，與一個中等收入家庭在嬰兒護理所支付的費用差不多。因此，可能的實付費用約為700新元左右。我們只是希望確保家長能夠負擔得起，並將其視為一種靈活的託兒服務選擇。
她提出的最後一個問題與標準有關。我同意，我們將制定事故管理程序，因為我們從家長那裡了解到，如果他們考慮託兒服務，安全對他們來說非常重要，而且我們還將確保幼兒託管人接受各方面的基本培訓，如嬰兒基本護理、急救培訓、食品安全和衛生等。
蔡瑞隆先生：我感謝黃玲玲所作的澄清。事實上，我們確實需要合適的家庭指導員，基本上，我們要看幾個方面。
第一，這個人是否真的對幫助低收入家庭的人充滿熱情，是否真心實意。
第二，要有同理心，有良好、強大的溝通和人際交往能力，因為這在傳達一些行動計劃或協助家庭需要的事情上會很有幫助。
第三，具有良好的分析規劃能力和解決問題的能力。因此，我們也歡迎從其他行業轉行人士加入我們的行列，他們有更多的工作和家庭經驗，這在很多時候會很有用。
我們除了正在尋找的家庭輔導員候選人外，還提供一整套培訓。在家庭輔導員上崗之前，以及在不同的里程碑階段，我們都會為他們提供系統化的培訓計劃，其中包括用來評估家庭優勢和行動規劃需求的框架，以及參與相關的培訓。因此，培訓內容包括基本諮詢、動機訪談、文化能力以及輔導技能；還包括與利益相關者的有效合作。因為這不僅僅是給家庭帶去一袋好禮，而是要將家庭與其他機構、當地的其他組織聯繫起來，因此，在與當地的同伴合作時，需要對這些合作夥伴有一個良好的認識，並具備良好的團隊合作精神。這些都是我們關注，並努力培養和灌輸給家庭輔導員的品質。
以下是英文質詢內容：
Ms Ng Ling Ling: Thank you, Chairman. I have just two clarifications, one for Minister of State Sun and one for Senior Parliamentary Secretary Eric Chua. For the pilot infant childminding services, can the Minister of State share more about which part of Singapore will the pilot be implemented? What are the fees that young parents can expect? Will the subsidy be the same as the current infant care for licensed centres? Also, how will the quality and safety standards be checked, especially if they are not done on centre-based?
For Senior Parliamentary Secretary Eric Chua, the question is on the family coaches for ComLink+. I think it is an excellent idea to roll out this initiative. I would like to know more about the qualification, training and experience of the family coaches and how we are supporting them because we know that a lot of them deal with very complex issues for the families. How do we help them, especially if the caseload can be about 25 to 35 families for each family coach?
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{nextpage}The Chairman: Minister of State Sun.
Ms Sun Xueling: I thank the Member for her questions. First and foremost, this is a pilot nationwide. So, we are not specific about where the pilot locations are. But that said, we are currently engaging operators. It depends on which operators see it as a viable business model and the operators may also have their own geographical focus areas. So, what I would like to say is that it is not intentional from MSF as to where the pilots would be. But depending on who are the operators who are interested in working with MSF on this, we could see a situation whereby we could start in certain locations first rather than others, but it is a function of which are the interested operators.
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Where fees are concerned, I shared that we aim to make parents' expenses for childminding services similar to what a medium-income family pays for infant care at Anchor Operators. So, the potential out-of-pocket expenses could be about $700 thereabouts. We just want to make sure that this is affordable and is seen as a flexible childminding option for parents.
The last question that she had was with regard to standards. I shared that we would have established processes for incident management because we understand from parents, that safety is very important to them should they wish to consider this option and we will also ensure that childminders undergo basic training in areas, such as basic infant care, first aid training, food safety and hygiene.
Mr Eric Chua: I thank Ms Ng for the clarifications she is making. Indeed, we do need the right type for a family coach and basically, we look for a few things.
One, is a person somebody who really is passionate and really genuine and authentic about helping people from lower-income families.
Two, somebody who can display empathy and have good, strong communication and interpersonal skills because that will be helpful when communicating some of the action plans or things that the families need to work on.
And three, really, individuals with good analytical planning, as well as problem-solving skills. So, we are also open to having mid-career switchers join us because we do understand that mid-career switchers, they have more working and family experience and a lot of time this will come in useful. Because we are talking about life experiences that the family coach could potentially share with the families that they work with.
But in addition to the type of candidates that we are looking for our family coaches, we also provide a comprehensive suite of training. There is a structured training programme for family coaches before they are deployed and at various milestone stages and this will include frameworks that they can use to assess the family's strengths and needs for action planning and also engagement-related training. So, things like basic counselling, motivational interviewing, cultural competency as well as coaching techniques; and also working effectively with stakeholders. Because it is not about just bringing a goodie bag or a bag of different schemes to the families. It is about connecting the family to other agencies, other organisations on the ground, so there needs to be a good sense of who these partners are going to be and a good team spirit or team player-ship, if you will, in working with the partners on the ground.
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{nextpage}So, these are all the qualities that we look at and try to nurture and imbue in our family coaches.
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