女傭中介公司Regent Maid Agency上周在Facebook發表聲明，並且分享了一段相關視頻，指公司得知近日有一名僱主在社交媒體上間接對公司進行抨擊，因此希望進行說明。
中介表示，女僱主是一名「網紅」，基於法律原因，不得公開她的身份。
「女僱主通過WhatsApp通知我們，指她打算向人力部和內政部反映此事。另外，作為一名網紅，她也打算將自己的經歷公開，以告誡其他僱主。」
僱主錄下質問女傭視頻視頻中可見，女僱主指著桌子上的一本筆記本，對站在一旁的女傭說道：「你聽得到我說話嗎？我現在不是在罵你，因為過去五分鐘我一直在問你，但你一直不回應，所以我決定拍下視頻。」
然而，過了一分鐘後，女僱主繼續追問女傭是否打算回答她的問題，但女傭依舊保持沉默。
見女傭一直悶不吭聲，女僱主再次問道：「你打算回答嗎？」
不過，女傭始終閉口不言，終於惹怒了女僱主。女僱主大發雷霆，拍桌子朝女傭怒吼，說道：「你以為自己是什麼？我的時間很…… 你以為你是什麼？」
視頻最後，女僱主拍了一本筆記本的畫面，上面詳細地記錄下女傭每一項完成家務所用的時長。不過，女僱主在翻到其中一頁時，所用時長一欄並沒有被填寫。
中介負責人陳女士接受《8視界新聞網》訪問時表示，涉事女傭來自緬甸，今年25歲，她自7月12日起為女僱主工作。
中介：僱主預算不足無法聘請英語流利的女傭她透露，女僱主希望可以聘請英語流利的女傭，但她的預算只能聘用一名新手女傭。在面試時，中介也提醒了該名僱主，這名女傭的英語不好，但女僱主卻執意要聘用，表示願意給女傭時間學習。
然而，陳女士說，女傭開工後的第五天，中介就開始接到女僱主的投訴，指女傭英語不好，工作速度太慢，於是便要求女傭記錄下所完成的家務的所用時長。
「有一天，僱主對女傭折衣服的方式不滿意，要求女傭反覆折到她滿意為止，女傭就從下午1點折到凌晨12點。我們還必須提醒女僱主，女傭每天需要至少八小時的休息時間。」
此外，陳女士透露，女僱主一直對女傭工作速度表示不滿，並指女傭沒有按要求在筆記本里填寫完成家務的時長。
中介：僱主一家態度強硬 甚至威脅中介她也表示，中介經常就此事與女傭溝通，以緩解僱主的不滿。然而，儘管中介一直努力解決此事，但僱主一家對員工態度強硬，甚至威脅他們。
「他們曾大聲怒吼，並威脅我們的員工，說會闖進我們店裡，甚至把媒體帶到我們的店，在社交媒體平台上發布我們的『醜聞』等。」
陳女士說，涉事女傭承受著巨大的壓力，多次哭訴著請求把她接走，但僱主拒絕讓她離開。「我們非常關心女傭心理健康，並一直在為她提供輔導。」
她表示，女僱主一家需要女傭的幫忙，但他們不同意支付更換女傭的第三方費用，所以他們希望涉事女傭繼續為他們工作。有鑒於此，該名女傭目前還在為女僱主工作。
針對這起事件，全國職工總會家庭傭工中心回復《8視界新聞網》時表示，該中心已得知此事，並已將此事通報人力部，以進行進一步調查。
「我們鼓勵任何需要幫助的外籍女傭，通過我們的24小時求助熱線1800-2255-233，或是我們的Facebook頁面與我們聯繫。」
《8視界新聞網》已聯繫女僱主了解詳情，目前還在等待回復。
Statement from the Management of Regent Maid Agency We wish to address a recent situation involving one of our employers who has flagged our agency on social media. Although the employer has not named our agency explicitly, she has indicated that she plans to do so soon. In accordance with the Personal Data Protection Act, we are unable to disclose the employer's identity at this time. Overview of the Situation Employer’s Concerns: The employer, Ms. L, has expressed dissatisfaction with the helper provided by our agency. She has highlighted issues regarding the helper's language proficiency and performance. Despite our efforts to align expectations and offer support, these issues have continued. Specific Notifications: Ms. L has informed us via WhatsApp that she plans to raise her concerns with Dr. Tan, the Minister in charge of MOM, Mr. Ng Chee Khern, the Permanent Secretary, and Mr. K Shanmugam, the Minister of Home Affairs. Additionally, as a social media influencer, she intends to publicly highlight her experiences to prevent other employers from facing similar issues. Detailed Account Initial Complaints: Ms. L reported that the helper did not meet her expectations in terms of English proficiency and work pace. Despite being advised by our agent about these aspects, the helper’s performance remained unsatisfactory. Ms. L implemented a system requiring the helper to document completed chores and their duration, which led to further dissatisfaction. Agency’s Response and Support: Managing Expectations: Our agent worked to manage Ms. L’s expectations concerning the helper's capabilities and salary. Ongoing Support: We provided continuous support to both Ms. L and the helper, including counseling sessions to address the performance and communication issues. Helper’s Distress: The helper experienced significant stress due to the work environment, including instances of verbal abuse. The helper sought assistance and considered repatriation due to the challenging conditions. Further Complaints: Ms. L reported that the helper failed to fill out the chore notebook as required and experienced difficulties in communication. Despite our manager’s intervention to counsel both the helper and Ms. L, the dissatisfaction continued. Resolution Attempts: Ms. L was informed of the agency's policy regarding replacement fees and repatriation costs, which had been previously explained. Despite this, Ms. L’s inquiries and dissatisfaction persisted, even extending beyond working hours. Our Stance and Commitment Appreciation and Acknowledgment: We extend our sincere gratitude to the many employers who trust and support us. Your positive feedback and patience are greatly valued. We regret that some situations are more challenging to resolve. Industry Challenges: Helper Welfare: We acknowledge the challenges faced by helpers, including verbal and mental stress. We continue to address these issues within existing guidelines and will provide feedback to the relevant authorities. Agency Practices: We do not recycle helpers who are unsuitable. Our goal is to find the best fit for both employers and helpers, avoiding unnecessary frustration. Respect and Professionalism: While employers have the right to express their concerns, it is also important to recognize the challenges faced by agencies and helpers. We are committed to handling each case with professionalism and fairness. Thank you for taking the time to read this statement. We hope it provides a clearer understanding of the complexities within our industry. We remain dedicated to improving our services and appreciate the continued support of our valued employers. Note from the Management: We deeply value the support and trust of our employers. Navigating the complexities of this industry can be challenging, and your patience and understanding are crucial. We are committed to providing high-quality service and ensuring a positive experience for all parties involved. Thank you for your continued support
Posted by REGENT MAID AGENCY on Monday, September 16, 2024