五年首例！樟宜机场抵新乘客被锁登机桥16分钟

A staff from the GHA's service provider for persons with reduced mobility had accompanied the affected passengers, as one of them required wheelchair assistance. She made phone calls to various parties to unlock the aerobridge door, but she did not call Changi Airport Group's (CAG's) emergency hotline, which is the right number to call in such situations. There was, therefore, a delay in unlocking the door and the affected passengers remained at the aerobridge for around 16 minutes before CAG was alerted and the door was unlocked.

The airline has apologised to the affected passengers and provided them with compensation for the incident. The airline has also worked with its GHA to remind the airline's crew and ground staff to improve on their coordination. The Civil Aviation Authority of Singapore and CAG have shared the learning points from this incident with other airlines and GHA staff to avoid future recurrence.

CF丨翻译

CF丨编审

新加坡国会丨来源

新加坡国会丨图源