民防部隊在社交網站Facebook貼文說，民防人員下午5點半左右被動員後到德惠巷事發建築的屋頂，評估懸掛在八樓和九樓之間的吊艙，以及吊艙內工人的情況。
過後，民防災難拯救隊人員從屋頂安裝一個下降系統，讓兩名隊員降到吊艙，再用安全帶把受困工人固定在其中一名隊員身上，然後安然降落到地面。
醫護人員在場為工人進行檢查，工人沒有明顯傷痕，而且拒絕送院。
[Height Rescue Operation @ 104 Teck Whye Lane] At about 5:30 p.m. today (30 Sep), SCDF was activated for a height rescue incident involving a worker who was stranded on a gondola between the 8th and 9th floor at the abovementioned location. SCDF firefighters from Bukit Batok Fire Station were the first to arrive and proceeded to the rooftop to assess the gondola's stability and the condition of the worker on the gondola. Specialists from the elite Disaster Assistance and Rescue Team (DART) also responded and set up a lowering system from the rooftop to allow two DART specialists to descend to the gondola. The worker was then secured to a DART specialist with a body harness and safely lowered to the ground. The worker was assessed by an SCDF paramedic at the site. There were no visible injuries and the worker refused conveyance to the hospital.
Posted by Singapore Civil Defence Force on Friday, September 30, 2022