新加坡医疗系统即将推出“超级应用”，挂号一键搞定

普杰立医生(卫生部高级政务部长，代表卫生部长）感谢陈医生的回应和建议。我们确实认识到，随着人口老龄化，越来越多的人有长期的健康问题，并与临床医疗服务提供者有多次接触，他们可能需要多种护理环境来满足他们的医疗保健需求。目前，这可能意味着他们需要使用不同的应用程序来管理自己和家人的跨机构医疗交易。

因此，我们正在研究如何改进我们的数字服务。事实上，我们正在学习 GovTech 公司和其他公司积极参与的公共部门其他数字化工作的经验。与医疗保健服务提供商合作的团队包括 Synapxe 数字团队、GovTech 团队以及私营供应商。因此，公共部门和私营部门都积累了大量经验，吸取了其他护理和业务流程转型的教训，并将其应用到医疗生态系统中。

陈有明医生就应用程序和用户界面的整合提出了一个观点。在某种程度上，这是两个截然不同的问题。目前，我们正在研究如何提供数字基础设施，供各集群使用，并提供各自的应用程序，以确定是否有必要进行整合和精简。

这与他提到的用户界面和用户体验问题截然不同。我们确实对各种背景的用户进行了测试。我们确实希望确保我们提供的数字服务能够为大众所使用，并且易于使用，以便他们能够参与这些交易。

我接受他的反馈意见，我们将继续努力。如果有关于按钮、横幅、交易、工作流程的具体建议，我会鼓励他和其他议员向我们提供信息，我们一定会找到办法，优化所有用户的体验。

质询备注

黄玲玲议员后续撤回质询：关于HealthHub跨集群预约的技术与非技术障碍调查。

以下是英文质询内容：

Ms Ng Ling Lingasked the Minister for Health (a) when will the national digital health app HealthHub extend its current function of appointments management across all three public healthcare clusters to include Healthier SG general practitioner (GP) clinics; and (b) whether the rest of the current functions on HealthHub, such as laboratory report, medical refill, health screening and CHAS balance, can be extended to these GP clinics.

Dr Tan Wu Mengasked the Minister for Health (a) whether the Ministry has studied public feedback requesting for a single fully consolidated public sector app for patients to transact with the public healthcare clusters; and (b) whether there is room for improvement in existing platforms, especially for patients receiving care across multiple healthcare clusters.

The Senior Minister of State for Health (Dr Janil Puthucheary) (for the Minister for Health): Mr Speaker, may I have your permission to answer Question Nos 1 and 2 in today’s Order Paper?

My response will also cover the matters raised in the question by Ms Ng Ling Ling1 which is scheduled for a subsequent Sitting.

Mr Speaker: Please proceed.

Dr Janil Puthucheary: Thank you, Sir. I invite Ms Ng to seek clarifications, if need be. If the question has been addressed, it may not be necessary for the Member to proceed with the Question for a future Sitting.

Sir, HealthHub is our national health app and web portal which allows the public to interact with all three public healthcare clusters. One of its key functions is appointment booking. Through HealthHub, users can schedule cross-cluster appointments with the public healthcare institutions. This feature is also extended to Healthier SG general practitioner (GP) clinics that have opted to participate in the functions of this app. At this stage, we do not think it is appropriate to compel all private GPs to come onto the app. They are private clinics and they are operating within a market, albeit one that is heavily regulated.

We have not received much feedback on the difficulties in making cross-cluster medical appointments. This may be because the public are also familiar with alternative booking channels, such as the call centres of the institutions.

HealthHub also provides a range of other services to patients such as viewing laboratory reports, health screening results, prescription records and Community Health Assist Scheme (CHAS) balances. These functions are also extended to participating GP clinics, except the medication refills which only apply to the public healthcare institutions.

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