新加坡医疗系统即将推出“超级应用”，挂号一键搞定

From time to time, we will receive suggestions to consolidate the cluster apps under HealthHub. The cluster apps do serve a purpose, in having features customised to their particular facilities and services. These apps also allow the clusters to innovate on user-interaction features, helping them to better connect with and address the unique needs of the patients they serve. On the other hand, there are also advantages to having a consolidated HealthHub. This is an issue that we will continue to explore.

Mr Speaker: Ms Ng Ling Ling.

Ms Ng Ling Ling (Ang Mo Kio): Thank you, Speaker. I thank the Senior Minister of State for the reply. I have two supplementary questions. Sir, I would consider myself quite a savvy HealthHub user, but even with my use of it for the polyclinics and the hospitals especially when I help my parents, I actually needed some help from my GP that I enrolled onto Healthier SG with, on the navigation to find that there is actually a banner on the HealthHub homepage that says "Healthier SG" and the click-on says something like "View Health Plan". It is through that link that you can go in and make appointments with the GP clinic that you have enrolled with under Healthier SG, instead of the normal quick link to "Appointments" that most patients would have used HealthHub to make appointments.

My first question is: can the Ministry of Health (MOH) consider using the quick link "Appointment" button that a lot of people are very familiar with if they had been using HealthHub to also make appointments with GP clinics that Singaporeans had enrolled with under Healthier SG?

My second question is: I think I have a very good GP who goes over and above the extra mile, even when his clinic is very crowded, to explain to me when I ask questions. That took him an extra two to three minutes. I think some of these other GPs are really doing a good job trying to support Healthier SG which MOH is promoting. Will MOH recognise and give some award to encourage these GPs and encourage what we want to see other GPs doing, as we extend Healthier SG in the coming years?

Dr Janil Puthucheary: Sir, I thank Ms Ng for her two suggestions. We will consider both and look at them closely. Indeed, we are always looking to see how we can improve the user interface and user experience of our digital products.

I am glad that she has found a GP that she trusts and is providing her with quality, in-depth care. I think we do need to find ways to reognise and incentivise this type of behaviour from the family physicians that look after all of us.

Mr Speaker: Dr Tan.

Dr Tan Wu Meng (Jurong): Mr Speaker, I want to start by declaring that I work at a public healthcare institution, but I raise this feedback in my Member of Parliament capacity, based on what I have heard from my Clementi residents.

Sir, I have got two follow-up questions for the Senior Minister of State. Firstly, the Senior Minister of State also happens to be the Minister-in-charge of the Government Technology Agency of Singapore (GovTech). Can I ask the Senior Minister of State what lessons can we learn from drawing on GovTech's experience to improve the user experience of MOH's apps and the healthcare cluster apps? For example, GovTech has a deep pool of capable staff, some who have even got experience at major international tech firms such as Google.

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