新加坡医疗系统即将推出“超级应用”，挂号一键搞定

Secondly, can I also ask the Senior Minister of State whether MOH has studied having a much more consolidated app, drawing on GovTech experience and GovTech's ease of use? Because I have residents who tell me that apps such as LifeSG and in particular, Parking.sg, are much, much easier to use than the hospital clusters apps, or even HealthHub. So, can I ask the Senior Minister of State along those lines further? Is there a lot of user interface testing done for HealthHub and the hospital apps, and is that user interface testing applied to populations, including the elderly and people who may not be naturally tech savvy? In short, Mr Speaker, seeing through the eyes of our people and not just the eyes of the engineers and coders.

Dr Janil Puthucheary: Sir, I thank Dr Tan for his feedback and suggestions. We do recognise that as our population ages, as we have a growing number of people who have long-term health problems and multiple contacts with clinical providers, they may need multiple care settings to address their healthcare needs. And currently, that may mean navigating different apps to manage medical transactions across institutions for themselves and their family members.

So, we are looking at ways and how we can improve our digital services. We are indeed learning from the experience across the rest of the digitalisation in the public sector that GovTech and others have been heavily involved in. The teams that are working with the healthcare service providers – we have the Synapxe digital team, we also have got the GovTech teams, as well as private vendors. So, there is a significant amount of experience from the public sector and the private sector, drawing on the lessons of other care and business process transformation and applying that to what happens within the healthcare ecosystem.

Dr Tan made a point about the consolidation of the apps and the user interface. These are, in a way, two distinct issues. The matter of how we provide the digital infrastructure for the clusters to ride on and provide their individual apps at the moment is something that we are studying, as to whether or not there is a need to then consolidate and streamline.

This is distinct from the issue of the user interface and the user experience that he mentioned. We do indeed test with a variety of users from all backgrounds. We do indeed want to make sure that the digital services that we offer are accessible to the population and easy to use, so that they can engage in these transactions.

I take his feedback and we will continue to try our best. And if there are specific suggestions about buttons, banners, transactions, workflows, I would encourage him and other Members to provide us the information and we will certainly find a way to optimise the experience for all our users.

Note(s) to Question No(s) 1-2:

1 Question subsequently withdrawn: To ask the Minister for Health (a) whether there has been any feedback by users of HealthHub on the difficulties in making cross-cluster medical appointments or missing out such appointments in the app; and (b) if so, what is the technical and non-technical reasons for this given that HealthHub’s appointment management feature is linked to all three public healthcare clusters.

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